Returns & Exchanges

Returns & Exchanges

We want you to love every TAON piece. If something isn't right, we've got you covered.

Return Policy

  • Returns are accepted within 7 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Sale items are final sale and cannot be returned.

Exchange Policy

  • We offer exchanges for a different size or colour, subject to availability.
  • Exchange requests must be made within 7 days of delivery.

How to Return or Exchange

  1. WhatsApp us at our support number with your order number and reason for return.
  2. We'll confirm eligibility and provide return instructions.
  3. Once we receive and inspect the item, we'll process your exchange or refund within 3–5 business days.

Refunds

  • Approved refunds are issued to your original payment method (M-Pesa, card, etc.).
  • Shipping fees are non-refundable.

Damaged or Wrong Items

If you received a damaged or incorrect item, contact us immediately via WhatsApp and we'll make it right at no extra cost.

Questions? Reach us on our Contact page.